礼宾专员 （礼宾部）

§ 为客人运送行李。

Delivers and picks up guest baggage as assigned.

§ 根据标准储存行李。

Stores luggage according to standards.

§ 为客人提行李时，指引抵店客人到办理入住登记的地方。

Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.

§ 指引客人及来访者到任何酒店的设施。

Directs guests and visitors to any of the Hotel’s facilities.

§ 快速将客人的行李送至房间。

Transports guest’s luggage to their room in an efficient manner.

§ 保持行李房所有行李车及设施的干净，以保持专业的形象。

Maintains and cleans all trolley and equipment at Bell Service to maintain a professional image.

§ 陪同客人到房间并解释酒店及客房的设施。

Escorts guests to their rooms, explaining all in-house and room facilities.

§ 主动为上下车的客人开/关车门。

Opens and closes car doors for guests whenever the opportunity arises.

§ 为离店及抵达的客人装、卸行李。

Loads and unloads guest’s luggage for arriving and departing guests.

§ 协助所有客人的行李存放，确保遵守正确的处理、储存、安全的程序。

Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.

§ 为客人呼叫出租车并解答问询。

Hails taxi/ cabs and answers inquiries.

§ 防止车道上未经许可的车辆停放。

Prevents unauthorised parking in driveway.

§ 阻止闲杂人员进入酒店。

Prevents entrance of unauthorised or undesirable persons.

§ 为客人开门，欢迎并问候客人及来访者。

Opens doors, welcomes and greets guests and visitors.

§ 检查休息区及入口的整洁情况，保持大堂的洁净。

Maintains a tidy Lobby by checking the general cleanliness and tidiness of the sitting area and entrance.

§ 在车道上指挥交通。

Directs traffic in the Hotel’s driveway.

§ 遇到问题或投诉，如果找不到立即解决的方法，要向行李部的领班/副理汇报。

Reports complaints or problems to lead Host / Assistant Manager – Concierge if no immediate solution / alternative can be found.

§ 保证具有营销员的态度，并抓住酒店内的一切销售机会。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

§ 确保对酒店产品和当地情况的高度了解。

Ensures a high level of product knowledge of hotel and local area.

§ 确保持续高水平的对客服务。

Ensures a high level of customer service is consistently maintained.

§ 确保将任何来自客人或其它部门的反馈及时并准确地汇报给行李房领班/副理。

Ensures the Lead Host / Assistant Manager – Concierge is kept fully aware of any relevant feedback from either guests or other departments.

§ 确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。

Is knowledgeable and promotes/ upsells Rooms, Dining venues, transportation and other facilities/ programmes whenever opportunities arises.